How to fix P5010: Cannot fetch data from service (Accelerate) in Prisma

Open your Prisma console and confirm the Accelerate connection string is correctly formatted. It should start with prisma://. Copy the exact connection string and verify it matches the DATABASE_URL in your environment.

Incorrect example:

DATABASE_URL=postgresql://user:pass@localhost:5432/db

Correct example for Accelerate:

DATABASE_URL=prisma://accelerate.prisma-data.net?api_key=YOUR_API_KEY

Test if your application can reach the Accelerate service. If you're in a containerized or serverless environment, verify outbound HTTPS connections are allowed.

You can test DNS resolution:

nslookup accelerate.prisma-data.net

Test connectivity to the Accelerate API endpoint. If behind a corporate proxy or firewall, ensure HTTPS traffic to accelerate.prisma-data.net:443 is not blocked.

If Accelerate cannot reach your database, check your database's firewall rules. Accelerate uses static IPs for connections; you can find these in your Prisma console under Accelerate settings.

Add these static IPs to your database's security group or firewall allowlist. For example, in AWS RDS:
1. Open your RDS security group
2. Add an inbound rule for HTTPS (port 5432 for PostgreSQL, 3306 for MySQL)
3. Set the source to Accelerate's static IP addresses from the Prisma console

Add connection timeout parameters to your Accelerate connection string to allow more time for connection establishment:

DATABASE_URL=prisma://accelerate.prisma-data.net?api_key=YOUR_API_KEY&connect_timeout=30

If you're experiencing high traffic, increase the connection pool size:

DATABASE_URL=prisma://accelerate.prisma-data.net?api_key=YOUR_API_KEY&connection_limit=20

The default connection limit is 10; adjust based on your application's concurrency needs.

Visit the Prisma console and navigate to your project's Accelerate settings. Verify that Accelerate is enabled. If you suspect service issues:

1. Disable Accelerate temporarily
2. Test with a direct database connection string
3. If that works, re-enable Accelerate in the console
4. Generate a new Accelerate connection string
5. Update your DATABASE_URL environment variable
6. Restart your application

Ensure your Prisma client is properly configured for your runtime environment. In serverless environments (AWS Lambda, Vercel, etc.), make sure you're using the correct Prisma client export:

For edge/serverless runtimes:

import { PrismaClient } from '@prisma/client/edge'

For standard Node.js:

import { PrismaClient } from '@prisma/client'

Verify the environment where your application runs has the DATABASE_URL environment variable set correctly before the Prisma client is instantiated.